Article 5: Refunds & Cancellations

Refund eligibility depends on the type of service or purchase made on OTXAD. (SAFE DEFAULT VERSION)

Refunds & Cancellations

Refund eligibility depends on the type of service or purchase made on OTXAD.

General policy

• Some services may be non-refundable

• Refunds (if applicable) are processed to the original payment method

• Processing time may vary depending on payment provider

When refunds may apply

• Duplicate payments

• Failed transactions with successful deduction

• Service cancellation (as per provider terms)

How to request a refund

1. Contact OTXAD support

2. Provide transaction details

3. Wait for verification and processing

Important note

Refunds are subject to platform and provider policies.